Terms & Conditions
Lipstick and Curls Terms and Conditions updated 12th Jan 2016
Confirmation of booking details will ensure your provisional booking, and your agreement of these terms and conditions.
Lipstick & Curls will invoice you on your provisional booking.
We are unable to hold a date until a deposit has been received. Please book early to avoid disappointment.
The deposit is non-refundable and will confirm your booking, and must be paid within 14 days of the invoice. The final balance is to be paid at least two weeks prior to the service and is also non-refundable at this point. Once a payment is made for a service it is non-refundable. The invoice will include agreed expenses. Any changes to the booking must be made 14 before the booking date otherwise the agreed fees are payable as artists will have already been booked.
We always make sure enough time is provided for each booking. If you arrive late to a booking we will do our best to complete the booking (subject to the artists availability after your booking) but no refund will be issued if the booking isn't complete due to your lateness.
For payments not received late payment charges may be applied, we reserve the right to rebook or cancel if fees are not paid on time. We do not provide credit terms.
Travel up to 5 miles is included in the cost of your service. Distances exceeding 5 miles may incur a fee of £0.50 per mile for the whole journey. Parking and toll payments are in addition to the service fee. These fees are per artist, additional fees may apply for additional artists
Any digital photographs taken at the trial or on the date of the service, may be used to with your permission for Lipstick & Curls publicity or promotion.
If payment is not made by 14 days prior to the booking date we have the right to cancel the booking and all payments made are non-refundable.
If a date change is needed we will do our best to accommodate but there is a fee of £75 to transfer the date.
All our artists have the right to work in a professional, safe and non threatening environment . Any verbal or physical abuse will not be tolerated. If at any point our artist feels compromised they have the right to terminate the session and any payments made will be non-refundable.
Our party packages cannot be used for weddings. Our wedding services is a premium service and any bookings made incorrectly will be subject to additional charges. If these charges are not met, the booking will be cancelled without a refund.
Our wedding trials are 2 to 3 hours for the bride and one hour for each additional person. A trial are at a reduced fee can only be used for bridal bookings with a potential wedding date in the diary. They can not be used for any other event. Any further time required is chargeable at £60 per hour during that session. The date of a wedding trial is on occasion subject to change as other weddings and booking take priority. There will be at least two weeks notice if any change occurs.
After the trial we will hold the date for up to 10 days, if no further deposit is made we will release the date and allow the artist to take another booking.
Bridal trial dates can be subject to change.
If a second artist is required for a wedding, there is an additional fee starting from £50 plus any additional travel
On the bridal booking form we request a time you need to be ready by. This time must include all hair & makeup services including any touch ups, veil or hair accessories. The artist will stay until this point but may have other bookings afterward so we ask you to put the correct time on the booking form.
Transferring or cancellation
Clients who request a change of date, within 30 days of the booked date, may incur an administration fee. If a booking is reduced considerably in size, the artist has the right to cancel the booking with due notice. Any cancellations are non refundable.
All payments are non refundable after the booking has been confirmed.
If, in the unlikely and extremely rare event of illness and/or personal emergency we will endeavour to find a suitable replacement stylist. Different fees, terms and conditions may apply. If, due to circumstances fore mentioned, we have to cancel any trial or make up service any fees (deposits or full payments) will be refunded in full. In the case of extreme weather conditions and it is dangerous for our artists to travel to a location we will refund payment in full..We cannot be held liable in the event of cancellation.
If due to Covid-19 a booking cannot take place we will be as flexible as possible accommodating the new date. If our artist cannot attend a booking due to illness or isolation we will do our best to find a suitable replacement. If this is not possible we will offer a full refund.
Our prices are subject to change.
If a gift voucher is redeemed against one of our events, classes or photo sessions and the customer cannot or does not take up their requested date or appointment, the voucher is non transferrable.
As a company we rarely get complaints but if you have any issues with the service you have received we asked you to get in touch within 7 days to resolve the matter.
Our Payment terms
Our payment terms are 28 days although we always endeavour where possible to pay earlier
We have a minimum callout of £150 except for bridal trial which is £90
Terms and Conditions are subject to change and will be updated on this page.